Customer support outsourcing · Global coverage
Support that never clocks out.
Centaurus runs voice, chat, email and technical support desks for growing brands — staffed around the clock so your customers get a real answer, whatever time zone they're in.
About Centaurus
A global support team built the way your customers expect.
We started Centaurus to give growing brands the kind of support desk usually reserved for companies ten times their size — without the overhead of building one in-house. Our teams work in rotating shifts across time zones so your queues never sit unattended.
Every agent is trained on your product before they take a single ticket, and every conversation is scored against a quality rubric so standards hold as the team scales.
What we do
Customer support, run end to end.
Pick a single channel or hand us the whole desk — every service below is staffed, trained and reported on by the same team.
Inbound Customer Support
Round-the-clock voice support that resolves issues on the first call and keeps your CSAT high.
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Live Chat & Messaging
Real-time chat across your website, WhatsApp and social DMs, staffed by trained brand-voice agents.
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Technical Helpdesk
Tier 1 and Tier 2 troubleshooting for SaaS, hardware and app support, backed by a living knowledge base.
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Outbound Call Center
Proactive outreach for sales, surveys, renewals and collections, run by agents trained on your scripts and compliance rules.
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Back Office & Data
Order processing, data entry, invoicing and admin support that keeps operations running behind the scenes.
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Email Support
Ticket-based and inbox email support with fast turnaround, consistent tone, and full visibility into every thread.
Learn moreWhy teams pick us
Built to feel like your own team, not a call floor.
Cost-efficient scaling
Build a full support team for a fraction of onshore hiring costs, without sacrificing quality.
Follow-the-sun coverage
Agents rotate across shifts so customers get a real answer at 3am their time, not an autoresponder.
Quality assurance built in
Every interaction is scored against a QA rubric, with coaching loops that catch issues before they repeat.
Industries we serve
Different products, the same standard of care.
E-commerce & Retail
Order status, returns, exchanges and live chat coverage that holds up during flash sales and peak season spikes.
SaaS & Technology
Tier 1–2 technical helpdesk, onboarding walkthroughs and renewal calls staffed by agents trained on your product.
Healthcare BPO
Appointment scheduling, patient inquiry lines, insurance verification calls and administrative back-office support.
Finance & Banking
Account inquiries, transaction support and secure customer verification, handled by agents trained on compliance protocol.
Telecom
Plan and billing questions, activation support and technical troubleshooting for postpaid and prepaid customers alike.
Travel & Hospitality
Booking changes, itinerary support and a 24/7 traveler helpline so guests get an answer in any time zone.
Human Resources BPO
Applicant screening calls, onboarding coordination and an HR helpdesk for employee queries at any headcount.
Manufacturing & Logistics
Order tracking, dealer and distributor support, and dispatch coordination that keeps your supply chain answering the phone.
How an account launches
From first call to live floor, in five steps.
This is the actual sequence every new account moves through — nothing launches at full scale until the step before it has proven out.
Discovery
We learn your product, tone of voice and current pain points before writing a single script.
Pilot team
A small pilot team launches first, so we can prove quality on a handful of agents before scaling.
Ramp-up
Once metrics hold steady, we scale the floor to full headcount across the shifts you need.
Go live
Your dedicated team takes over the queue, working inside your existing tools and escalation paths.
Continuous improvement
Monthly QA reviews and reporting keep the account improving quarter over quarter.
What clients say
Teams who handed us their queue.
Ready to give your customers a support desk that never sleeps?
Tell us about your business, your channels, and your busiest hours — we'll come back with a plan and a straight quote, not a sales script.
Let's Schedule a CallGet in touch
Let's talk about your business.
One of our account leads will reply within one business day with a scoped plan and pricing.
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