Live Chat & Messaging Support

<30sAverage first response time

6+Channels supported at once

24/7Chat coverage available

What's included

Everything this service covers

Website live chatYour chat widget staffed and answered in your brand voice, with canned replies for common questions.
WhatsApp Business supportOrder updates, FAQs and support conversations handled directly in WhatsApp.
Social DM handlingInstagram and Facebook messages answered without leaving customers waiting.
Brand-voice guidesA living style guide keeps tone consistent whether it's agent 1 or agent 12 replying.
Chat-to-call escalationComplex issues are moved to a phone call or your in-house team without the customer repeating themselves.
Multilingual chat agentsSupport in the languages your customer base actually messages in.

How it works

01
Channel & tone setup
We connect your chat, WhatsApp and social inboxes and document your brand voice.
02
Agent training
Agents train on your product, FAQs and past conversation history before going live.
03
Soft launch
Agents run alongside your team for a short overlap period before taking chats solo.
04
Full coverage
Chat is staffed across your chosen hours, with weekly quality reviews.

Who it's for

DTC and e-commerce brands, SaaS products with in-app chat, and any business getting more messages than its team can keep up with.

Share your channels and current volume, and we'll scope a chat team to match.

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