Email Support

<1 dayTarget first-response time

100%Threads tracked to resolution

24/7Coverage available on request

What's included

Everything this service covers

Shared inbox managementYour support inbox answered, organized and kept at zero backlog.
Ticketing tool supportHandled inside Zendesk, Freshdesk, Gorgias or the tool you already use.
Brand-voice templatesReply templates and tone guides keep every response sounding consistent.
Order & account email supportOrder status, returns and account questions handled without escalation.
Escalation handlingComplex threads routed to the right person with full context attached.
SLA-backed reportingFirst-response and resolution times tracked and reported against your SLA.

How it works

From kickoff to live agents

01
Inbox & tone review
We review your current inbox, ticket types and brand voice guidelines.
02
Template & macro setup
Reply templates and macros are built for your most common ticket types.
03
Shadow & review
Agents draft replies that are reviewed before going live, then start replying directly.
04
Full coverage
The inbox is staffed on your chosen hours, with weekly quality reviews.

Who it's for

Built for inboxes that are growing faster than the team

E-commerce and SaaS businesses with a support email that's falling behind, and any team that needs tickets closed without hiring a full-time inbox manager.

Ready for your inbox to hit zero?

Share your ticket volume and tools, and we'll scope an email support team.

Let's Schedule a Call

Explore more

Everything this service covers

From kickoff to live agents

Built for inboxes that are growing faster than the team

Ready for your inbox to hit zero?

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